Privacy Policy

Privacy Policy

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At Alaska Railroad, Amtrak, SunRail, Metrorail, and Via Rail, protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.

1. Information We Collect

We may collect personal information when you interact with our websites, mobile apps, ticketing systems, or in-person services. This can include:

• Personal Details: Name, email address, phone number, payment information, identification documents, and travel preferences.

• Non-Personal Data: Device type, browser settings, location information, and website usage patterns.

This information helps us provide a smooth and personalized travel experience.

2. How We Use Your Information

We use the information you provide to:

• Process ticket purchases and reservations

• Send travel updates, confirmations, and notifications

• Provide customer support

• Personalize your experience and offers

• Conduct research, marketing analysis, and service improvements

We never sell your personal data to third parties.

3. Sharing Your Information

We may share your information with:

• Trusted Service Providers and Partners: To facilitate bookings or enhance our services

• Government Authorities: When legally required

• Security Measures: To protect our systems and passengers

Your information is always shared responsibly and only when necessary.

4. Security of Your Information

We use industry-standard security measures, including:

• Encryption for sensitive data

• Firewalls and access controls

• Regular monitoring and audits

While we take strong precautions, no system is completely secure. Please be aware that internet transmissions cannot be guaranteed to be 100% safe.

5. Your Privacy Rights

You have the right to:

• Access, update, or correct your personal information

• Request deletion of your personal data

• Manage your cookie preferences and online tracking

Instructions for exercising these rights are available in your account settings or through our customer support teams.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tools to:

• Enhance your browsing experience

• Track website usage patterns

• Deliver personalized promotions

You can adjust your browser settings to manage cookies at any time.

7. Updates to This Policy

Our Privacy Policy may change to reflect:

• Updates in our practices

• Legal requirements

• Technological improvements

We encourage you to review this policy regularly to stay informed.

8. Contact Us

If you have questions, concerns, or requests regarding your privacy, our dedicated customer service representatives are available to assist you promptly.

9. Our Commitment

Protecting your privacy is an essential part of providing safe, efficient, and enjoyable travel across Alaska Railroad, Amtrak, SunRail, Metrorail, and Via Rail. Your trust matters to us, and we are committed to maintaining the highest standards of data security and transparency.