Terms & Conditions

Terms & Conditions

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Welcome to the Alaska Railroad, Amtrak, SunRail, Metrorail, and Via Rail services. By accessing or using our websites, mobile applications, ticketing systems, or travel services, you agree to comply with these Terms & Conditions. These Terms govern your use of our services, outline your rights and responsibilities, and ensure a safe and enjoyable travel experience.

1. Acceptance of Terms

By purchasing tickets, creating an account, or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, you should not use our services. We may update these Terms periodically, and continued use of our services constitutes acceptance of the revised Terms.

2. Ticketing and Reservations

Tickets are subject to availability and may be purchased online, via mobile apps, or at station counters. Reservations must include accurate personal and payment information. We reserve the right to cancel, modify, or refuse bookings in cases of incorrect information, suspected fraud, or security concerns. Some tickets may be non-refundable or subject to change fees, as outlined at the time of purchase.

3. Payment and Pricing

All fares are displayed in the local currency and include applicable taxes unless otherwise specified. Payment must be completed through our secure payment systems. We reserve the right to adjust fares due to changes in fuel costs, taxes, or regulatory requirements. Discounts, promotions, or special offers may have specific terms and conditions that apply.

4. Travel Responsibilities

Passengers are responsible for arriving on time and complying with all boarding and travel requirements. Luggage must meet size, weight, and content restrictions, and prohibited items are strictly not allowed. Travelers must follow safety instructions provided by staff and observe rules for conduct, including maintaining a respectful and safe environment for all passengers.

5. Cancellations, Changes, and Refunds

Cancellations and changes are subject to the fare rules associated with your ticket. Refunds may be issued for eligible tickets, less applicable fees. In cases of service disruptions, delays, or cancellations caused by unforeseen circumstances, we will make reasonable efforts to provide alternative travel arrangements or refunds where required.

6. Use of Services and Prohibited Conduct

You agree to use our services responsibly and in accordance with the law. Prohibited activities include fraudulent bookings, unsafe behavior, harassment of staff or other passengers, and unauthorized access to our systems. Violations may result in refusal of service, account suspension, or legal action.

7. Intellectual Property

All content, logos, images, and materials on our websites and apps are the property of Alaska Railroad, Amtrak, SunRail, Metrorail, or Via Rail and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

While we strive to provide reliable services, we are not liable for indirect, incidental, or consequential damages resulting from the use of our services. Our liability for direct damages is limited to the price paid for the ticket or service in question.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which the service is provided. Any disputes arising from these Terms or use of our services will be resolved in accordance with applicable local regulations.

10. Contact Information

For questions or concerns about these Terms & Conditions, our customer service teams are available to provide assistance and clarification.